Terms of service

Terms & Conditions

Last updated: 31 October 2025

These General Terms and Conditions (“Terms”, “Terms of Service”) are an agreement between you (“you”, “user”, “customer”) and smileyslippers.co.uk (“we”, “us”, “our”), with a registered office at:

smileyslippers.co.uk
2 Frederick Street,
Kings Cross,
London, WC1X 0ND
United Kingdom

These Terms govern your use of the website smileyslippers.co.uk (the “Site”) and your purchase of any products from our online store.

By accessing or using our Site, and/or purchasing something from us, you agree to be bound by these Terms, including any policies referenced or linked on this page (such as our Privacy Policy and Returns Policy). If you do not agree to these Terms, you must not use this website.

Our store is hosted by Shopify Inc., which provides us the e-commerce platform to sell our products to you.

1. Online Store Terms

  • By using this Site, you confirm that you are at least the age of majority in your country/region, or that you have given us your consent to allow your minor dependents to use this site.

  • You may not use our products or website for any unlawful or unauthorised purpose.

  • You must not transmit any destructive code, malware, worms or viruses.

  • A breach of these Terms will result in immediate termination of your access.

2. General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time.

  • You understand that your content (except credit card information) may be transferred unencrypted across networks and adapted to meet technical requirements.

  • Credit/debit card information is always encrypted during transfer over networks.

  • You must not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

  • Headings in these Terms are for convenience only and do not limit the scope.

3. Accuracy, Completeness & Timeliness of Information

  • We try to ensure information on the Site is accurate, but we do not warrant that it is complete, current or error-free.

  • Content is provided for general information only and should not be your only basis for decisions.

  • We may update or change content on the Site at any time without obligation to notify you.

  • You agree it is your responsibility to monitor changes.

4. Modifications to the Service and Prices

  • Prices of our products are subject to change without notice.

  • We may modify or discontinue the Service (or any part of it) at any time.

  • We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance.

5. Products or Services

  • Some products may be available online only.

  • Products may have limited quantities and are subject to our Refund & Return Policy.

  • We have made every effort to display colours and images of products accurately, but we cannot guarantee your screen’s display is accurate.

  • We reserve the right to:

    • limit sales to any person, region or jurisdiction;

    • limit quantities;

    • discontinue any product at any time.

  • Any offers are void where prohibited.

  • We do not warrant that products will meet your expectations or that errors will be corrected.

6. Accuracy of Billing & Account Information

  • We reserve the right to refuse any order you place with us.

  • We may limit or cancel orders per person, per household or per order (including orders using the same payment method, billing or shipping address).

  • If we change or cancel an order, we may attempt to notify you via email or phone.

  • You agree to provide current, complete and accurate purchase and account information.

  • You agree to update your information (email, card details, addresses) so we can complete your transactions.

  • For more detail, see our Refund & Return Policy.

7. Optional Tools

  • We may provide access to third-party tools “as is” and “as available”.

  • We have no control over these tools and give no warranties.

  • Your use of such tools is entirely at your own risk.

  • Future new features or services will also be subject to these Terms.

8. Third-Party Links

  • Our Site may contain links to third-party websites.

  • We are not responsible for examining or evaluating their content.

  • We do not warrant or assume liability for any third-party materials, products or services.

  • You should review the third party’s policies before engaging in any transaction with them.

9. User Comments, Feedback & Submissions

  • If you send us ideas, suggestions, reviews, photos, testimonials or other content (“comments”), you give us the right to use, edit, copy, publish, distribute and translate them in any medium, without compensation.

  • We have no obligation to:

    1. keep comments confidential,

    2. pay for comments, or

    3. respond to comments.

  • We may remove content we determine to be unlawful, offensive or in violation of these Terms.

  • You agree your comments will not violate any third-party rights or contain malware.

  • You are solely responsible for what you submit.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy (see “Privacy Policy” page).

11. Errors, Inaccuracies & Omissions

  • Occasionally there may be information on the Site (or in emails/ads) that contains typographical errors or omissions, including relating to pricing, promotions, offers, shipping charges, delivery times and availability.

  • We reserve the right to correct any errors or omissions and to change or cancel orders if any information is inaccurate — even after you have submitted your order.

  • We have no obligation to update information except as required by law.

12. Prohibited Uses

You are prohibited from using the Site or its content:

  • for any unlawful purpose;

  • to violate any UK or international laws;

  • to infringe our intellectual property or that of others;

  • to harass, abuse, insult, defame or discriminate;

  • to submit false or misleading information;

  • to upload malware or malicious code;

  • to collect personal data from others;

  • to spam, phish, crawl or scrape;

  • to interfere with security features.

We may terminate your use if you violate any of the above.

13. Disclaimer of Warranties; Limitation of Liability

  • We do not guarantee that the Service will be uninterrupted, secure or error-free.

  • You agree that your use of the Service is at your sole risk.

  • All products and services are provided “as is” and “as available” unless expressly stated otherwise.

  • To the fullest extent permitted by law, smileyslippers.co.uk and its directors, employees and partners will not be liable for any indirect, incidental, punitive or consequential damages, including loss of profits, data or savings, arising out of your use of the Site or products.

  • Where liability cannot be excluded, it shall be limited to the amount you paid for the product.

14. Indemnification

You agree to indemnify and hold harmless smileyslippers.co.uk, its affiliates, partners, officers, directors, employees and suppliers from any claim or demand (including legal fees) made by a third party due to your breach of these Terms or your violation of any law or third-party rights.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be deemed severed and shall not affect the validity of the remaining provisions.

16. Termination

  • These Terms are effective unless and until terminated by you or us.

  • You may stop using the Site at any time.

  • If we suspect you have breached these Terms, we may terminate your access without notice.

  • All obligations incurred prior to termination (e.g. payment obligations) shall survive termination.

17. Entire Agreement

These Terms, together with any policies posted on the Site (Privacy Policy, Refund Policy, Shipping Policy, etc.), constitute the entire agreement between you and us regarding your use of the Site.

18. Governing Law

These Terms of Service and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction.

19. Changes to These Terms

You can review the latest version of the Terms at any time on this page.

We reserve the right to update or change these Terms at any time by posting a new version on the Site. Your continued use of the Site after such changes will constitute your acceptance of the new Terms.

20. Contact Information

If you have any questions about these Terms, please contact us:

📧 support@smileyslippers.co.uk
🕒 Monday–Friday, 9am–5pm (GMT)
📍 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom